One of MSI's strengths is that it is run on a daily basis by a small, yet knowledgeable and commited team in central London. A structured team and efficient processes enable us to provide a high level of support to members serving their clients internationally.

Extensive membership knowledge
Secretariat staff have detailed knowldge of the membership, and team representatives will be at every MSI meeting. The staff know individual members personally and are aware of the expertise available within firms.

Finger on the pulse
MSI's innovative CRM system enables us to keep track of the joining process for prospective members and interactions with and between members, giving us a complete overview of referral and other activity taking place.

Putting members in touch
Connecting members and locating contacts where MSI does not have existing contacts is one of the Secretariat's key roles. Members can consult with staff when they or their clients are doing busines in unfamiliar countries.

Supporting the referral process
The MSI team follow up on on any communications between members to ensure a prompt response has been received. This helps reduce any delays caused by technical or cultural issues.

Focused on retention
The Member Services team regularly review the membership and extends resources to less active members to reinvigorate membership.

Marketing support
The Marketing team provies support with leveraging MSI's international brand in the firm's local marketplace and promoting practice expertise.

James Mendelssohn, Chief Executive James is responsible for the day to day management of the Secretariat team and is the link between the Board of Directors and the Secretariat. He has a responsibility to develop and implement ideas that ensure MSI retains its competitive edge. James is also actively involved in member development. Giles Brake, Marketing Manager Giles directs the association's global marketing strategy, including brand development and guardianship, media relations and web/CRM strategies. He is responsible for raising MSI's profile, and advises members how to leverage membership to maximise practice development at national and international levels. Louise Meehan, Member Services Manager Louise is responsible for facilitating the joining process of new member firms and maintaining an ongoing relationship with member firms to ensure that they receive value from their membership.  Louise also manages MSI’s local and regional meetings and the worldwide annual conference. Emma Hunt, Member Services Executive Emma assists with general enquiries from the membership and the day-to-day administration of the Secretariat and ensures the smooth running of events and improved member care.   Patricia Gomez, Marketing Assistant Patricia has a varied role providing assistance with editing news stories, website publishing and design and print of marketing materials.  Patricia will also be monitoring brand compliance among member firms.  She also assists Giles with the publication of the monthly E-Newsletter.