MSI Professional Skills Programme

- Becoming a valued and trusted adviser -

Partnering with Phil Gott from Firm Academy, we are pleased to introduce our MSI Academy Professional Skills Programme to our membership.

Within four main pillars of performance, the programme’s monthly sessions will cover the following areas:

  • Self-development
  • Confident communication and influencing
  • Managing others
  • Delivering for clients and internal clients

Through a convenient blend of Zoom calls and online learning, the programme is practical, interactive and aims to elevate your professional skills to achieve greater success. It will help to meet your CPD requirements and is an opportunity to build relationships with like-minded professionals in MSI.

November Session:

Becoming a valued and trusted adviser

Becoming a trusted adviser to clients is an aspiration for many professionals, but what does that really mean and how can you achieve it?  This session will help you to:

  • Know what it takes to quickly build and maintain trust in a professional relationship.
  • Have a better understanding of what matters to your clients and know how to find out more.
  • Understand how to deploy your technical expertise carefully to add real value and build a track record of success.
  • Know how to initiate proactive conversations with your clients, get on their wavelength, demonstrate commerciality, and show that you can add value for them.
  • Be able to use techniques of consultative selling and influencing with your internal and external clients.
  • Manage expectations, challenge, and say ‘no’ when necessary in ways that will be respected rather than seeming unhelpful.
  • Better understand what you are already doing well, and have an action plan of practical steps you can take to develop further.

Course times*:

08:00 or 17:00 on 9 November

*Participants can select one time slot for each of the zoom calls.

Exclusive member rate:

GBP 75 

To book your place and for further information please visit MSI Global Academy or contact the MSI Secretariat.

Course facilitator

Phil Gott

Phil Gott

Founder, Firm Academy

Find out more