We are delighted to introduce the speakers who will be taking to the stage at the MSI International Conference.
Fredrik Haren
Delicia Ser
Chun Wee Chiew
Pauline Javani
We are delighted to introduce the speakers who will be taking to the stage at the MSI International Conference.
Fredrik Haren is The Creativity Explorer, a global keynote speaker on Business Creativity, Innovation and Change.
He has delivered over 2,000 presentations, lectures and workshops in over 75 countries on 6 continents and has inspired over a million people from the stage to become more creative and to look at the world in a new way. He celebrated 25 years as a professional speaker in year 2025.
He is the author of ten books, including “The Idea Book” which was included in “The 100 Best Business Books of All Time”. His latest book, The World of Creativity, was launched just before Christmas 2025, with Wiley Publishers. The book is the summary of what learning from creative people in 75 countries during the past 25 years has taught Fredrik about how we can discover our full creative potential.
Fredrik has been inducted in “Speaker Hall of Fame” on 2 continents. He is a CSP as well as Global Speaking Fellow. He is a recipient of “TIA”, given by The Global Speakers Federation and considered the highest award in the international speaking community.
Keynote: Creativity in professional services Monday @ 11:30 AM
Delicia Ser is an aviation psychologist with more than 28 years spent studying how people perform, decide, and fail under pressure in environments where mistakes can be fatal. She has spent much of her career in the cockpit's world rather than the boardroom's: coaching elite pilots, selecting aircrew and air traffic controllers, and building the psychometric systems used to identify those with the best fit. As a volunteer Inspector of Accidents at Singapore's Transport Safety Investigation Bureau, she has served on major accident investigation teams, including the SQ006 crash, working to understand why competent, well trained professionals sometimes make catastrophic errors.
Today, as co-founder of the organisational psychology consultancy CYDEL, she brings that safety critical lens to aviation, rail, and other high stakes industries. Her work centres on a core insight from human factors: most incidents stem not from careless individuals but from systems, cultures, and conditions that make error more likely. Through crew resource management, safety culture assessment, fatigue risk management, and just culture frameworks, she helps organisations reshape the culture and leadership around their people, designing out the conditions that lead to failure rather than blaming those closest to it, and strengthening safety and operational performance together.
Her perspective offers something unusual for professionals in law and accountancy: a discipline built entirely around anticipating, designing out, and learning from human failure, where the cost of getting it wrong has always been measured in lives rather than in balance sheets.
Why the captain is the last to know: Psychological safety lessons from aviation Monday @ 4:00 PM
Chun Wee is ACCA’s Regional Policy and Insights Lead for Asia Pacific, where he works with business, regulatory, and professional stakeholders to shape research, policy, and thought leadership on the future of work and the professions. A sought-after speaker and panel moderator, he focuses on topics including leadership, talent, governance, sustainability, and the evolving skills needed to thrive in a rapidly changing professional landscape.
With extensive experience spanning public policy, professional standards, and practice, Chun Wee has held leadership roles on a range of international and regional committees. Prior to joining ACCA, he spent more than a decade in professional services, advising organisations and developing expertise in assurance, governance, and professional excellence. His career journey offers valuable perspectives on how professionals can navigate change, embrace new opportunities, and redefine success across disciplines.
Career paths and professional success reimagined Tuesday @ 10:00 AM
